Waterfall Status - Incident history https://status.waterfall.host Waterfall Tue, 18 Aug 2026 00:00:00 +0000 Network connectivity in NYC Type: Incident Affected Components: VPS, Dedicated / Colocation, Game Aug 18, 00:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Gcore is currently having issues with the network in NYC. Type: Incident

Affected Components: , ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Gcore is currently having issues with the network in NYC..</p> ]]> Tue, 18 Aug 2026 00:00:00 +0000 https://status.waterfall.host/incident/cmsxxc9oz02c10zmlq5iihbui https://status.waterfall.host/incident/cmsxxc9oz02c10zmlq5iihbui Partial network degradation in NYC. Type: Incident Duration: 31 minutes Affected Components: VPS, Game Jun 4, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident of 82.23.170.0/24 having partial connectivity issues. Jun 4, 15:35:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 4, 16:01:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident of 82.23.170.0/24 having partial connectivity issues. .</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>15:35:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>16:01:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 4 Jun 2026 15:30:00 +0000 https://status.waterfall.host/incident/cmpznvjiv00fyparxlw1obyi6 https://status.waterfall.host/incident/cmpznvjiv00fyparxlw1obyi6 Network degradation in NYC Type: Incident Duration: 12 hours and 6 minutes Affected Components: VPS, Dedicated / Colocation, Game Jun 3, 21:05:58 GMT+0 - Investigating - We are currently investigating this incident. It appears some traffic is blocked - whilst other passes. We are in contact with upstreams to resolve this. Jun 3, 21:14:19 GMT+0 - Resolved - This incident has been resolved. Jun 3, 22:56:15 GMT+0 - Identified - We are continuing to work on a fix for this incident. We are in contact with Gcore to get this resolved. Jun 4, 09:12:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 6 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>21:05:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. It appears some traffic is blocked - whilst other passes. We are in contact with upstreams to resolve this. .</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>21:14:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>22:56:15</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We are in contact with Gcore to get this resolved..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>09:12:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Jun 2026 21:05:58 +0000 https://status.waterfall.host/incident/cmpyk36dq0001quql6yjopjzx https://status.waterfall.host/incident/cmpyk36dq0001quql6yjopjzx Emergency network maintenance - NYC Type: Maintenance Duration: 1 hour Affected Components: Game, VPS, , Dedicated / Colocation, NYC - New York City, NY → Mar 6, 18:00:00 GMT+0 - Identified - We are planning for an emergency scheduled maintenance to replace some faulty network hardware. This will ensure the long term stability of our network on NYC. The maintenance period is expected to be about 30 minutes during the time period, where the network will be inaccessible. Servers will continue running. If you have any questions or need assistance, please do not hesitate to contact our team via our support channels. Thank you for your understanding. Mar 6, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for an emergency scheduled maintenance to replace some faulty network hardware. This will ensure the long term stability of our network on NYC. The maintenance period is expected to be about 30 minutes during the time period, where the network will be inaccessible. Servers will continue running. If you have any questions or need assistance, please do not hesitate to contact our team via our support channels. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 6 Mar 2026 18:00:00 +0000 https://status.waterfall.host/maintenance/cmme3mvow00dytav4xjdj0pz6 https://status.waterfall.host/maintenance/cmme3mvow00dytav4xjdj0pz6 Gcore DDoS protection upgrades Type: Maintenance Duration: 1 hour Affected Components: Game, VPS, , Dedicated / Colocation, , NYC - New York City, NY → USA → Nov 19, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. It is expected to cause no disruption to connectivity. There will be significant upgrades to the quality of protection and latency after this upgrade. Nov 19, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 19, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. It is expected to cause no disruption to connectivity. There will be significant upgrades to the quality of protection and latency after this upgrade..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 19 Nov 2025 09:00:00 +0000 https://status.waterfall.host/maintenance/cmi4ckk9q01zik0ufuvub1sck https://status.waterfall.host/maintenance/cmi4ckk9q01zik0ufuvub1sck Network degradation Type: Incident Duration: 1 hour and 16 minutes Affected Components: Game, VPS, Dedicated / Colocation, , , NYC - New York City, NY → USA → Oct 5, 20:30:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 5, 20:32:00 GMT+0 - Identified - The issue has been identified. We are in contact with the relevant upstreams to resolve this. Oct 5, 20:40:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 5, 21:46:02 GMT+0 - Resolved - Having monitored the network and seeing no further occurrences of this issue, this incident has been resolved. A postmortem will shortly be provided. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:32:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified. We are in contact with the relevant upstreams to resolve this..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:40:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:46:02</var> GMT+0</small><br><strong>Resolved</strong> - Having monitored the network and seeing no further occurrences of this issue, this incident has been resolved. A postmortem will shortly be provided..</p> ]]> Sun, 5 Oct 2025 20:30:00 +0000 https://status.waterfall.host/incident/cmge6s55t0103jzurgk0lk812 https://status.waterfall.host/incident/cmge6s55t0103jzurgk0lk812 Network outage in NYC Type: Incident Duration: 4 hours and 35 minutes Affected Components: VPS, Dedicated / Colocation, Game, , NYC - New York City, NY → Sep 1, 14:36:00 GMT+0 - Resolved - This incident has been resolved. Sep 1, 14:35:20 GMT+0 - Investigating - The outage has been resolved. Sep 1, 14:43:08 GMT+0 - Postmortem - Our transit from G-core for egress appears to have momentarily blipped, causing this downtime. We have contacted G-core to investigate why this happened, and what can be done to prevent this from happening in the future. Type: Incident

Duration: 4 hours and 35 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:36:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:35:20</var> GMT+0</small><br><strong>Investigating</strong> - The outage has been resolved..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:43:08</var> GMT+0</small><br><strong>Postmortem</strong> - Our transit from G-core for egress appears to have momentarily blipped, causing this downtime. We have contacted G-core to investigate why this happened, and what can be done to prevent this from happening in the future..</p> ]]> Mon, 1 Sep 2025 14:35:20 +0000 https://status.waterfall.host/incident/cmf181ktg000knpegjdns6ezz https://status.waterfall.host/incident/cmf181ktg000knpegjdns6ezz Emergency Maintenance on NYC infrastructure Type: Maintenance Duration: 28 minutes Affected Components: VPS, Dedicated / Colocation, Game, , NYC - New York City, NY → Aug 29, 16:29:45 GMT+0 - Completed - Services should start coming back up now. We are monitoring services to ensure stability. Aug 29, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time, to facilitate some urgent necessary upgrades. This should last no more than 30 minutes. Thank you for your patience. Aug 29, 16:01:31 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 28 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:29:45</var> GMT+0</small><br><strong>Completed</strong> - Services should start coming back up now. We are monitoring services to ensure stability..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time, to facilitate some urgent necessary upgrades. This should last no more than 30 minutes. Thank you for your patience..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:01:31</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Sat, 30 Aug 2025 08:00:00 +0000 https://status.waterfall.host/maintenance/cmex0o52x0067uohb1o238bja https://status.waterfall.host/maintenance/cmex0o52x0067uohb1o238bja Issues with AMS-01 Type: Incident Duration: 10 days, 17 hours and 1 minute Affected Components: VPS, Game Aug 11, 14:47:39 GMT+0 - Resolved - We are almost finished with getting services back up. Aug 11, 10:30:39 GMT+0 - Investigating - We have identified that services on these nodes are currently affected. The team is investigating and will provide updates. Aug 11, 11:12:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. VPS services should be back up - game services are currently being worked on. Aug 11, 12:48:06 GMT+0 - Monitoring - We are still working on getting game services back up. Type: Incident

Duration: 10 days, 17 hours and 1 minute

Affected Components: ,

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>14:47:39</var> GMT+0</small><br><strong>Resolved</strong> - We are almost finished with getting services back up..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>10:30:39</var> GMT+0</small><br><strong>Investigating</strong> - We have identified that services on these nodes are currently affected. The team is investigating and will provide updates..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>11:12:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. VPS services should be back up - game services are currently being worked on..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>12:48:06</var> GMT+0</small><br><strong>Monitoring</strong> - We are still working on getting game services back up. .</p> ]]> Mon, 11 Aug 2025 10:30:39 +0000 https://status.waterfall.host/incident/cme71ov0r02o6tc4zv9bmkrib https://status.waterfall.host/incident/cme71ov0r02o6tc4zv9bmkrib Migration to upgraded NYC infrastructure Type: Maintenance Duration: 2 hours Affected Components: Game Aug 9, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 9, 08:00:00 GMT+0 - Identified - We'll be upgrading all game clients in our NYC location to our new network powered by Gcore DDoS protection, in our new cabinet in Equinix NY7\. You can expect more consistent and lower latency after this upgrade, as well as enhanced DDoS protection with better filters and a larger global network. This maintenance will be taking place over a couple of hours, but each server will only have a few minutes of downtime as each server will be migrated separately, reducing downtime during the migrations. Servers will be gracefully shut down before migration, and started after completion. If you have any questions, please contact us at support@waterfall.gg. Thanks! Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We'll be upgrading all game clients in our NYC location to our new network powered by Gcore DDoS protection, in our new cabinet in Equinix NY7\. You can expect more consistent and lower latency after this upgrade, as well as enhanced DDoS protection with better filters and a larger global network. This maintenance will be taking place over a couple of hours, but each server will only have a few minutes of downtime as each server will be migrated separately, reducing downtime during the migrations. Servers will be gracefully shut down before migration, and started after completion. If you have any questions, please contact us at support@waterfall.gg. Thanks!.</p> ]]> Sat, 9 Aug 2025 08:00:00 +0000 https://status.waterfall.host/maintenance/cme328ypw02lgattvlkm4rvv7 https://status.waterfall.host/maintenance/cme328ypw02lgattvlkm4rvv7